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Customer Safety – Coronavirus

As an online retailer, you might believe that there isn’t much risk from the recent Coronavirus outbreak. But as a business, we value your health first hand. Here is a summary of the precautionary measures that are put in place.

Royal Mail

As we know as of today, from the Public Health England (PHE), this strain of the virus cannot survive on objects such as parcels and letters.
Royal Mail has released a statement regarding deliveries.

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.

Additionally, for all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are unable to come to the door at all we will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For example, by getting a friend or family member to collect the parcel from our local Customer Service Point on your behalf. In this situation, and to keep your mail as secure as possible, they will need to bring along the card we left you and a form of ID in the name of the person the item is addressed to.

Please refer to their website for more details.

Customer Safety

Amidst the mass panic around the globe, it is vital to take things slowly, keep updated with the latest information and not overthink or panic. Keeping yourself and your loved ones safe should be your priority.
Here are a few things you should do.

  • Wash your hands. This seems daft to say, I know. But it is key to keeping the germs at bay. Schools are getting children to sing Happy Birthday twice to themselves while soaping up their hands before rinsing. It gives the soap a chance to kill off anything.
  • Stay Healthy. If you are feeling unwell or worried about what the symptoms are, please click this link to NHS Online. Ensure you keep yourself isolated up to 14 days and any family members also.
  • Don’t Panic! This might seem easier said than done but panic is what causes more trouble than is necessary. Right now, people are overstocking their homes with essentials and those who are unable to buy in bulk are suffering. If you find yourself with too much loo roll or soap, please don’t buy more. Stores are bare and people are struggling to shop. If you are feeling unwell, then it is ideal to shop online. But buying more than normal when you are not using more of it in the week, leaves less for those who need it.

The internet can be a great source of information, yet the place to create panic and misinformation. Please take everything posted on social media with a pinch of salt and refer to dedicated sources for the latest information.

Stay safe and take care.

Because Pleasure
Shouldn’t Be